Refund policy

REFUND POLICY — PawKarts

All PawKarts products are made to order. Production on your item begins based on your
order, and for this reason ALL SALES ARE FINAL.

NO CANCELLATIONS
Because each item is made to order, orders cannot be cancelled, changed, or refunded
once placed. Please review your order — including character selection, quantity, and
shipping address — carefully before completing checkout.

NO RETURNS
We do not accept returns. Any item returned to us without prior written authorization
will not be refunded and will not be reshipped.

DAMAGED OR INCORRECT ITEMS
If your item arrives damaged or you receive the wrong item, contact us at
getpawkarts@gmail.com within 48 hours of the delivery date shown by the carrier, and
include clear photographs of the item and packaging. Verified claims are resolved with
a replacement of the same item. Replacements are the sole remedy for damaged or
incorrect items; refunds are not provided.

DELAYS
Estimated production and delivery timelines are provided in good faith and are not
guaranteed. Production or shipping delays do not constitute grounds for cancellation
or refund.

EU / UK CUSTOMERS
As our products are made to order to the customer's specification, they are exempt
from the 14-day right of withdrawal under applicable EU and UK consumer regulations.

Questions: getpawkarts@gmail.com